The CFPB has gone live with an enhanced customer complaint data base. It now includes over 7,700 consumer descriptions of alleged problems they are facing with financial companies concerning mortgages, bank accounts, credit cards, debt collection, and more.
In March 2015, the Bureau finalized a policy to allow consumers to publicly share their stories when they submit complaints to the Bureau. Since the Bureau launched this feature, more than half of consumers submitting complaints to the CFPB website have “opted in” to share their accounts of what happened. Consumer narratives that have been scrubbed of personal information will be added to the complaint database on a daily basis.
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