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On May 5, 2016, the Consumer Financial Protection Bureau (CFPB) announced a long-awaited and highly-controversial proposed rule that, if adopted, would prohibit certain financial services companies from banning consumer class actions as part of mandatory pre-dispute arbitration agreements and require companies to report certain arbitration data to the CFPB.  If the proposed rule is finalized, it will likely have a significant impact on the financial industry.

What Does the Proposed Rule Require?

The proposed rule seeks to do two things.  First, to prohibit certain entities and persons (referred to as providers) that offer or provide financial products or services to consumers, from using pre-dispute arbitration agreements to bar consumers from bringing class action lawsuits against the providers in connection with the covered financial products and services.  Second, the proposed rule would require providers that use pre-dispute arbitration agreements to submit certain records and information concerning arbitration to the CFPB, which the CFPB will utilize to determine if further arbitration-related rulemaking is necessary.

What Transactions Would be Covered by the Proposed Rule?

The scope of the proposed rule is very broad in terms of the covered products and services, as well as the entities or persons the rule will or could apply to.  For example, the proposed rule would cover providers engaged in:

  • Extending or regularly participating in decisions concerning consumer credit, engaging primarily in the business of providing referrals or selecting creditors for consumers to obtain such credit, and acquiring, purchasing, selling, or servicing of such credit;
  • Extending or brokering certain automobile leases;
  • Providing services related to debt management or debt settlement;
  • Providing consumer reports directly to consumers;
  • Providing accounts under the Truth in Savings Act and accounts and remittance transfers subject to the Electronic Fund Transfer Act;
  • Transmitting or exchanging funds (except when the transfer is integral to another product or service not covered by the proposed rule) or providing certain other payment processing services, check cashing, check collection, or check guaranty services; and
  • Collecting debt arising from any of the above products or services.

The proposed rule contains a few limited exceptions, such as certain broker-dealers that are already covered by Securities and Exchange Commission rules, and smaller participants that provide financial products or services to 25 or fewer consumers per year.

When Will the Rule Take Effect? 

The proposed rule, if finalized, will take effect sometime in late 2017 or 2018.  Covered providers will not have to comply with the rule until 210 days after the final rule is published in the Federal Register.

What Can (or Should) the Financial Industry Do?

Submit comments on the proposed rule.

As an initial response to the CFPB’s actions, financial institutions must take steps to understand the full scope and ramifications of the proposed rule, and those that will be subject the rule should consider submitting comments to the CFPB either directly or through industry groups, such as bankers’ associations.  Because the rule is so broad and relates to so many types of products, services, and providers, there are many opportunities to provide comments to attempt to limit the scope and impact of the final rule.  Thus, affected institutions should consult with counsel to develop and submit appropriate comments.

The CFPB is accepting comments on the proposed rule for 90 days following the publication of the proposed rule in the Federal Register.

Review affected consumer agreements.

Financial institutions should also undergo a review of their consumer finance contracts to:

  • Understand which of their agreements may be affected by the rule. Specific consideration must be given to whether the institution should amend its consumer agreements that contain mandatory pre-dispute arbitration provisions, by removing those provisions in order to preserve the right to block class actions.
  • Ensure that they are careful to only change those contracts that are subject to this proposed rule. The proposed rule only applies to specific types of products and services.

Financial institution should remember that changes to the agreements do not need to occur yet, as the rule would apply only to agreements entered into after the rule goes into effect (i.e., 210 days after it is published).  Importantly, because agreements in existence prior to the effective date are excluded from the rule, the financial institution should also consider adding arbitration provisions with class action waivers to contracts that do not already contain those provisions and which will be executed prior to the effective date.

Legal challenges to the final rule.

It is likely that there will be litigation challenging the CFPB’s actions.  Although there are numerous possible grounds for challenging the CFPB’s proposed rule, the most likely will be based on whether the CFPB acted within the scope of its authority given to it by the Dodd-Frank Act in proposing and ultimately finalizing this rule.

Specifically, while the Dodd-Frank Act authorizes the CFPB to issue regulations that “may prohibit or impose conditions or limitations on the use of” arbitration agreements, it only permits that action if the CFPB finds “that such a prohibition or imposition of conditions or limitations is in the public interest and for the protection of consumers.”  Further, Dodd-Frank expressly requires that the CFPB conduct a study of the use of arbitration agreements between providers and consumers and that any findings made by the CFPB to support a proposed rule concerning arbitration agreements “shall be consistent with the study conducted.”

In March 2015, the CFPB released a report on a study it conducted to evaluate the impact of arbitration provisions on consumers.  The CFPB has relied on that study in justifying the proposals outlined in the current arbitration rule. However, despite the CFPB’s reliance on that study to justify its current rulemaking efforts, the study has been widely criticized as having relied on insufficient data and ignoring certain information that would lead to conclusions not favorable to the CFPB’s current proposed rule.

In addition, there are other unanswered legal questions concerning how the CFPB’s proposed rule comports with the numerous United States Supreme Court cases that uphold class action waivers in arbitration agreements.  Further, just last month, the United States Court of Appeals for the D.C. Circuit heard oral arguments in PHH Corporation, et al. v. The Consumer Financial Protection Bureau, in which one of the issues on appeal relates to the constitutionality of the CFPB.  If the D.C. Circuit rules in favor of PHH and holds that the CFPB is unconstitutional, serious questions remain about the validity of any action taken by the CFPB up to that point, including enacting or enforcing the current proposed rule.

Bottom line, if this proposed rule is passed it will have a significant impact on the financial industry.  The industry must begin to take steps now o prepare for the inevitable impact.



Stinson Leonard Street LLP provides sophisticated transactional and litigation legal services to clients ranging from individuals and privately held enterprises to national and international public companies. As one of the 100 largest firms in the U.S., Stinson Leonard Street has offices in 14 cities, including Minneapolis, Mankato and St. Cloud, Minn.; Kansas City, St. Louis and Jefferson City, Mo.; Phoenix, Ariz.; Denver, Colo.; Washington, D.C.; Decatur, Ill.; Wichita and Overland Park, Kan.; Omaha, Neb.; and Bismarck, N.D.

Zane Gilmer is a member of the firm’s litigation practice group.  His practice focuses on business litigation and compliance and he is a member of the firm’s CFPB taskforce.  Zane works out of the firm’s Denver office and he can be reached at or 303.376.8416.