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The Consumer Financial Protection Bureau, or CFPB, has launched a public inquiry into how consumers and financial services companies are affected by arbitration and arbitration clauses.

For purposes of conducting the study, the Bureau is asking the public about:

  • The prevalence of arbitration clauses in consumer financial products and services;
  • What claims consumers bring in arbitration against financial services companies;
  • If claims are brought by financial services companies against consumers in arbitration;
  • How consumers and companies are affected by actual arbitrations; and
  • How consumers and companies are affected by arbitration clauses outside of actual arbitrations.

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